Privacy Policy
Last updated: March 15, 2026
1. Introduction
Don's Lawn & Land Care ("we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).
2. Information We Collect
We may collect the following types of personal information when you interact with us:
- Contact information: name, email address, phone number, and mailing address
- Property information: property address and property size
- Service preferences: type of service requested and scheduling preferences
- Payment information: credit card details processed securely through Stripe (we do not store card numbers)
- Communications: messages, inquiries, and feedback you send us
- Website usage data: IP address, browser type, pages visited, and cookies (see Section 8)
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide, schedule, and manage lawn care and property maintenance services
- To process payments and deposits
- To communicate with you about your service, including appointment confirmations and follow-ups
- To send you quotes and estimates you have requested
- To respond to your inquiries and provide customer support
- To send promotional communications, only with your express consent (CASL)
- To improve our website and services
- To comply with legal obligations
4. Consent
We obtain your consent before collecting, using, or disclosing your personal information. By submitting a quote request or contact form on our website, you consent to the collection and use of the information you provide for the purposes described in this policy. You may withdraw your consent at any time by contacting us at contact@donsllc.ca. Withdrawal of consent may limit our ability to provide services to you.
5. Disclosure of Information
We do not sell or rent your personal information. We may share your information with:
- Service providers: trusted third-party tools we use to operate our business, including Stripe (payment processing), Jobber (scheduling and CRM), and Resend (email communications)
- Legal requirements: when required by law, regulation, or legal process
- Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate notice
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to provide our services, and to comply with legal, accounting, or reporting obligations. When your information is no longer needed, we will securely delete or anonymize it.
7. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment information is processed through Stripe, a PCI-DSS compliant payment processor. We do not store credit card numbers on our servers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience and to collect aggregate usage data. We may use Google Analytics to understand how visitors interact with our website. You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.
9. Your Rights Under PIPEDA
Under Canadian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent for the collection, use, or disclosure of your information
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us using the information below.
10. CASL Compliance
We comply with Canada's Anti-Spam Legislation (CASL). We will only send you commercial electronic messages (such as promotional emails or newsletters) with your express consent. Every promotional email includes an unsubscribe link. You may unsubscribe at any time, and we will process your request within 10 business days.
11. Children's Privacy
Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: